Refund Policy for Online Purchases

Orchard Passes & Season Tickets

– Once purchased, annual passes, cannot be refunded.
-Not valid in conjunction with group rates.
-Annual Passes cannot be used as part of a school visit.
-Passes must be presented on day of visit.  We regret that re-entry cannot be permitted against -your proof of payment alone.
-For repeat visits, passes must visit the tours & tickets office to sign up for their chosen tour or walk.
-Lost or damaged passes can only be replaced with proof of purchase.  An administration charge per replacement pass may apply for this service.
-Passes must not be resold.
-Passes cannot be transferred or exchanged.
-Passes other than gift vouchers have no monetary value.
-Brogdale Collections reserves the right to alter opening times without notice.

Events/Festival Tickets

-Valid for the event specified only
-Purchased event tickets are non-refundable.
-Tickets must not be re-sold.
-Tickets cannot be transferred or exchanged.
-Tickets are not transferable to any other date or event.
-Brogdale Collections reserves the right to alter opening times without notice.

Course Bookings

-Valid for the course specified only
-Once purchased courses cannot be refunded (unless we cancel the course).
-Course bookings cannot be transferred or exchanged to another course or date.
-Course bookings have no monetary value.

Gift Vouchers

-Valid for products from Brogdale Collections only, does not include the marketplaces shops.
-Gift vouchers can be used to book Brogdale Collections Rural Courses, festival or event tickets, -Orchard Passes, Members Passes or items form the Brogdale Collections gift shop
-Once purchased gift vouchers cannot be refunded.
-Vouchers will be sent to the email or address provided on booking.
-Gift vouchers are valid for one year from date of purchase.
-The value of a gift voucher may be used in conjunction with cash or card payment to purchase higher value items.

The National Fruit Collection is one of the largest fruit collections in the world and is located at Brogdale Farm, near Faversham, Kent.

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