Refund Policy for Online Purchases

Orchard Passes & Season Tickets

– Once purchased, annual passes, cannot be refunded.
-Not valid in conjunction with group rates.
-Annual Passes cannot be used as part of a school visit.
-Passes must be presented on day of visit.  We regret that re-entry cannot be permitted against -your proof of payment alone.
-For repeat visits, passes must visit the tours & tickets office to sign up for their chosen tour or walk.
-Lost or damaged passes can only be replaced with proof of purchase.  An administration charge per replacement pass may apply for this service.
-Passes must not be resold.
-Passes cannot be transferred or exchanged.
-Passes other than gift vouchers have no monetary value.
-Brogdale Collections reserves the right to alter opening times without notice.

Events/Festival Tickets

-Valid for the event specified only
-Purchased event tickets are non-refundable.
-Tickets must not be re-sold.
-Tickets cannot be transferred or exchanged.
-Tickets are not transferable to any other date or event.
-Brogdale Collections reserves the right to alter opening times without notice.

Course Bookings

-Valid for the course specified only
-Once purchased courses cannot be refunded (unless we cancel the course).
-Course bookings cannot be transferred or exchanged to another course or date.
-Course bookings have no monetary value.

Gift Vouchers

-Valid for products from Brogdale Collections only, does not include the marketplaces shops.
-Gift vouchers can be used to book Brogdale Collections Rural Courses, festival or event tickets, -Orchard Passes, Members Passes or items form the Brogdale Collections gift shop
-Once purchased gift vouchers cannot be refunded.
-Vouchers will be sent to the email or address provided on booking.
-Gift vouchers are valid for one year from date of purchase.
-The value of a gift voucher may be used in conjunction with cash or card payment to purchase higher value items.